We offer easy ways for you to arrange an appointment with us: 

You can request an appointment online by filling in a form with your details and the reason for your appointment.

If you are unable to complete the form yourself,  you can contact the surgery via telephone and one of our Care Navigators will be happy to assist you. 

Once you have submitted your enquiry a GP will review your request, you will then be contacted via text or telephone call to arrange your appointment.

Please note

We aim to review and triage all enquiries submitted before 5.00pm on the same working day and clinically urgent enquiries will be prioritised.

If your enquiry is deemed as urgent you will be contacted the same day.  If not we aim to contact you within 7 days to offer you an appropriate appointment. 

You can click here to start your request

At Caldicot Medical Group we pride ourselves in providing our patients with continuity of care.  Please click here for further information 

Do not delay dialling 999 if you feel that an ambulance is needed.

Housebound patients requiring a home visit, please contact the surgery prior to 10.00 am. Only emergency visits will be arranged after this time at the doctor’s discretion.

When arriving at the surgery for your booked appointment you can now use the Patient Check-in Touchscreen located in the lobby of Grayhill Surgery.

The patient check-in touchscreen provides a safe and simple process for you to arrive yourself for your appointment by following a few simple onscreen instructions.

This process will save you waiting in a queue for the receptionist as you can check-in for your appointment and the screen will display instructions of who you are seeing and which area of our waiting room you should take a seat.

You can also use the QR code on your mobile phone to assess the check in system instead of using the touchscreen.