When arriving at the surgery for your booked appointment you can now use the Patient Check-in Touchscreen located in the lobby of Grayhill Surgery.

The patient check-in touchscreen provides a safe and simple process for you to arrive yourself for your appointment by following a few simple onscreen instructions.

This process will save you waiting in a queue for the receptionist as you can check-in for your appointment and the screen will display instructions of who you are seeing and which area of our waiting room you should take a seat.

You can also use the QR code on your mobile phone to assess the check in system instead of using the touchscreen.

Please use Contact us online (Klinik) link to contact the practice for clinical, prescription and administrative queries.  Your submisison will be reviewed by an appropriate member of our team.

You may be advised on suitable self care, offered an appointment within an appropriate time frame as triaged by a clinician or re-directed to another, more suitable, service that as A&E or the optician.

We aim to see all urgent clinical problems on the same day. If your Klink submission is triaged as less urgent you will be contacted within 7 days to make an appropriate appointment.

Please see your klinik confirmation email for more details.

When a member of the clinical team has requested that you have a blood test this can be booked with of one of our receptionist at the main desk. 

Treatment suite appointments with the nursing team can be booked in advance.

Do not delay dialling 999 if you feel that an ambulance is needed.

Housebound patients requiring a home visit, please contact the surgery prior to 10.00 am. Only emergency visits will be arranged after this time at the doctor’s discretion.